1. Introduction
These Terms of Service govern access to and use of Arora's Chemistry Zone ("ACZ", "we", "our" or "us") Digital, educational services and WhatsApp AI assistant. By accessing or using these services, users agree to comply with these Terms and applicable laws. For users below 18 years of age, use is subject to parent or legal guardian involvement and consent, as applicable.
2. Services Provided
ACZ may provide online educational resources and study materials, recorded lectures and concept videos, online tests and practice examinations, academic results and performance reports, attendance information, course enrolment and fee information, parent and student communication facilities, AI-assisted WhatsApp support and academic announcements. Some services may be introduced or modified over time.
3. Student and Parent Accounts
Users must provide accurate registration information, keep login credentials confidential, avoid unauthorised account sharing, report suspected unauthorised access and update contact information when it changes. ACZ may restrict or suspend accounts where inaccurate information, misuse or security concerns are identified.
4. Parent or Guardian Responsibility
For students below 18, a parent or legal guardian must provide the required consent before the student's digital account is created or activated. Parents or guardians may contact ACZ for assistance regarding account information, academic records and privacy-related requests.
5. Educational Content and Intellectual Property
ACZ materials may include notes, study materials, recorded lectures, videos, test papers, question banks, worksheets, practice exercises and digital educational resources. They are intended for personal educational use by authorised students. Unless ACZ gives written permission, users must not reproduce or distribute materials commercially, sell or share paid content, upload materials to unauthorised platforms, record or redistribute restricted lectures, or use ACZ content to create unauthorised commercial products. Applicable intellectual property rights remain with their respective owners.
6. Online Tests and Academic Results
Students must follow the instructions and rules applicable to each test. Users must not manipulate results, use another student's account, cheat or collaborate without authorisation, interfere with testing systems or attempt to access another user's academic records. ACZ may correct academic records where errors are identified and verified. Results and reports are for educational assessment and guidance and do not guarantee admission, examination success or a particular outcome.
7. Fees and Payments
ACZ may accept online payment gateways, UPI and bank transfers, cash, cheque and other methods accepted by ACZ. Students and parents are responsible for applicable fees according to agreed course and installment arrangements. Payment confirmations and fee records may be maintained digitally. Refunds, cancellations, installment changes and other financial matters will follow the applicable fee and refund policies communicated by ACZ.
8. WhatsApp AI Assistant
ACZ may provide an AI-powered WhatsApp assistant for academic and administrative queries, test schedules and announcements, fee reminders and confirmations, attendance notifications and general information about ACZ services. AI responses may contain inaccuracies. Important matters should be verified with authorised ACZ staff. The assistant does not replace official institutional decisions or direct communication with authorised personnel.
9. Acceptable Use
Users must not misuse ACZ services, attempt unauthorised access, share false or misleading information, harass staff or students, upload harmful software, disrupt service availability or security, or use services for unlawful activities. ACZ may take appropriate action in response to violations.
10. Service Availability
ACZ makes reasonable efforts to maintain service availability. Services may occasionally be unavailable due to maintenance, technical issues, internet or network interruptions, third-party outages, security or operational requirements. ACZ will endeavour to restore services as reasonably possible.
11. Third-Party Services
ACZ may use third-party platforms for hosting, payments, messaging and other functions. Their respective terms and policies may also apply. ACZ is not responsible for independent interruptions or actions of providers beyond its reasonable control.
12. Suspension or Termination
ACZ may suspend or restrict access where necessary due to violation of these Terms, unauthorised use, security concerns, outstanding administrative requirements or legal obligations. Where reasonably possible, ACZ may communicate the reason to the user or parent/guardian.
13. Changes to Services and Terms
ACZ may modify its services, features or these Terms due to operational, technological or legal changes. Updated Terms will be published through the relevant ACZ platform or communication channel.
14. Limitation of Responsibility
ACZ endeavours to provide reliable educational and administrative services. However, to the extent permitted by applicable law, ACZ does not guarantee uninterrupted access, error-free digital services or any particular academic result. Nothing in these Terms excludes rights or protections that cannot legally be excluded.
15. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Subject to applicable law, courts having jurisdiction in Ahmedabad, Gujarat, India, shall have jurisdiction over disputes relating to these Terms.
16. Contact Information
Arora's Chemistry Zone
508, Shivalik Shilp-2, Opposite ITC Narmada Hotel, Satellite, Ahmedabad – 380015, Gujarat, India.
Email: ashish@arorachemzone.com