1. About this Privacy Policy
Arora's Chemistry Zone ("ACZ", "we", "our" or "us") respects the privacy of students, parents, guardians and other users of its services.
This policy applies to ACZ Digital website and online platform, student and parent accounts, online tests, study materials and educational services, academic results, attendance and performance reports, fee and payment management services, and the ACZ WhatsApp AI assistant and official WhatsApp communications.
2. Information We May Collect
A. Student information
- Student name and contact details.
- Roll number, class, academic year and course enrolment.
- Educational and academic information.
B. Parent or guardian information
- Parent or guardian name, mobile number and email address.
- Relationship with the student.
- Consent and communication preferences.
C. Academic information
- Test marks and scores.
- Subject-wise and chapter-wise performance.
- Rankings, progress reports, attendance and participation records.
D. Fee and payment information
- Course fees, installment details and payment status.
- Outstanding balances, transaction references and payment confirmations.
- Records of online and offline payments.
ACZ does not intend to collect or store complete card numbers, CVV codes, UPI PINs or banking passwords.
E. Communication information
- Messages exchanged with ACZ through WhatsApp.
- Queries, support requests and relevant service records.
F. Account and technical information
- Login details and account identifiers.
- Device, browser and access information where available.
- Security logs and activity records.
3. Why We Use This Information
We may use personal information for student registration, account management, course enrolment, educational services, online tests, results, academic progress, attendance, fee administration, payment tracking, service announcements, WhatsApp support, platform security and applicable legal or accounting obligations.
4. Parent or Guardian Consent for Children
ACZ serves students who may be below 18 years of age. ACZ intends to obtain parent or legal guardian consent before creating or activating digital accounts for students below 18 and processing their personal information, in accordance with applicable law. Parents or guardians may contact ACZ about their child's information, corrections or deletion requests, subject to applicable legal requirements.
5. WhatsApp Communications and AI Assistance
ACZ may use WhatsApp and an AI-powered assistant for academic updates, test schedules, results and performance-related updates, fee reminders and payment confirmations, attendance notifications, and responses to educational and administrative queries.
AI-generated responses may occasionally be inaccurate or incomplete. Important academic, financial or administrative matters should be confirmed with authorised ACZ staff. Essential service communications and promotional communications will be handled separately, with appropriate consent and communication preferences. WhatsApp communications are also subject to WhatsApp's own terms and privacy practices.
6. Payments
ACZ may support online payments through third-party payment providers and offline payments such as cash, cheque, bank transfer or UPI. Payment-related information may be maintained for accounting, reconciliation, fee tracking and confirmation. Payment providers may independently process information under their own privacy policies.
7. Sharing of Information
ACZ does not intend to sell students' or parents' personal information. Information may be shared, where necessary, with authorised ACZ owners, administrators and staff; technology and cloud-hosting providers; WhatsApp and Meta services; payment gateways and financial service providers; other service providers supporting ACZ Digital; and authorities where legally required. Sharing will be limited to what is reasonably necessary and subject to applicable safeguards.
8. Data Security
ACZ intends to use appropriate technical and organisational safeguards to protect personal information against unauthorised access, disclosure, alteration, loss or misuse. Access will be restricted according to authorised roles and responsibilities. No digital system can guarantee absolute security. Users should protect their login credentials and notify ACZ if they suspect unauthorised access.
9. Data Retention
ACZ will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by applicable law. Financial, accounting, academic and transaction records may need to be retained for legal, administrative or institutional purposes even after an account is closed.
10. User Rights and Requests
Students and parents or guardians may request, as applicable, access to information about personal data processing, correction or updating of inaccurate information, deletion where legally permissible, withdrawal of consent where processing is based on consent, and assistance with privacy-related questions or complaints. Requests will be handled in accordance with applicable law. Certain records may be retained where legally required.
11. Third-Party Services
ACZ may rely on third-party services for hosting, communication, payment processing, analytics and other platform functions. Those providers may process information under their respective terms and privacy policies.
12. Changes to This Policy
ACZ may update this policy when services, technology, legal requirements or institutional practices change. The revised version will be published with an updated revision date. Significant changes may be communicated through appropriate channels.
13. Contact and Privacy Grievances
Arora's Chemistry Zone
508, Shivalik Shilp-2, Opposite ITC Narmada Hotel, Satellite, Ahmedabad – 380015, Gujarat, India.
Email: ashish@arorachemzone.com